See what your customers see.
I look at your business the way a customer does — online and in person — and tell you honestly what's working, what isn't and what to fix first.
How I can help
How I help you see what your customers experience
Online & Digital Journey Review
Are customers finding you, trusting you and taking the next step — or quietly choosing a competitor?
I independently assess your website, mobile experience, Google presence, customer reviews, social channels and contact journey. You receive a professional report with prioritised recommendations and a clear action plan.
Insight Review
What do customers notice when they physically experience your business?
I visit as an independent observer, assessing first impressions, service, communication and missed opportunities. You receive an honest view of what customers actually experience and practical recommendations for improvement.
Why work with me
Independent. Personal. Straightforward.
- Every review is carried out personally by Gary
- More than 30 years of customer-facing and operational experience
- Honest findings and practical recommendations written in plain English
How I work
Simple from start to finish
Free initial conversation
We discuss your business, your concerns and what you want to understand.
Independent review
Gary personally examines the agreed online, digital or in-person customer journey.
Clear findings and priorities
You receive an evidence-based report explaining what is working, what is not and what to fix first, followed by a conversation about the findings.
Client feedback
Kev
Owner
Griff's Professional Dog Groomers
Darion Chaplain
Managing Director
Be Well Now
Get started
Your first conversation is always free
Tell me what is on your mind and I will tell you honestly whether MGB Insights can help.